Frequently Asked Questions

How do I make a comment about a programme?

You can contact each of the ITN news services in the following ways and your comments will be passed to the department at ITN:

By email:

viewer_liaisonC3@itn.co.uk: for comments on our ITV News programmes.

news@channel4.com: for comments on our Channel 4/More4 News programmes

radio@itn.co.uk: for comments on our radio programmes

views@itn.co.uk: for comments on our online and mobile content

views@setanta.com: for comments on Setanta Sports News

By phone:

You can call ITN on 0207 833 3000 and ask to be put through to the viewer liaison line for the news programme you wish to comment on.

Or you can write to the relevant news service - ITV News, ITV London News, Channel 4 News, More4 News, Setanta Sports News or IRN at ITN, 200 Gray's Inn Road, london, WC1X 8XZ.

How are my comments handled?

Every comment about our programme is dealt with by the relevant news department and will be passed on to an editor. Where appropriate we will contact you to answer your query or address any complaint.

How do I contact ITN with a story that you might be interested in on your news programmes?

Please see our contact page for details.

How can I contact ITN presenters and reporters?

We can pass on correspondence to our presenters and reporters. You should write to:

The name of the person you wish to contact

c/o Viewer Liaison

ITN

200 Grays Inn Road

London WC1X 8XZ

Does ITN run visits to its studios?

Unfortunately ITN is not able to offer visits to its headquarters.

How do I apply for a job at ITN?

ITN advertises job vacancies in the national or broadcasting trade press. You may also view our visiting the working at ITN section of this site.

I've found a technical fault or an error on your website.

If you have discovered a technical fault or an error on our website then please accept our apologies for any inconvenience this may have caused. We aim to keep our site free from errors and appreciate your help in bringing mistakes to our attention.

Please report an error or technical fault by sending us an email with all the details to editor@itn.co.uk

How do I find a story which you broadcast?

We do not supply tapes of coverage. If you wish to purchase a report broadcast on one of our programmes please contact ITN Source.

ITN Source

200 Gray's Inn Road

London

WC1X 8XZ

Tel: 0207 430 4480

Fax: 0207 430 4453

Email: sales@itnsource.com

Website: www.itnsource.com

I have appeared in a news bulletin and would like a personal copy on tape, who should I contact?

You should contact the producer you worked with for tape requests.

Who runs ITN?

ITN is an independent company, currently owned by four shareholders: ITV PLC(40%), Daily Mail and General Trust(20%), Reuters(20%), and United Business Media(20%). With senior ITN executives they make up the Board of Directors of the company.

Day to day the company is run by an executive team, including the Chief Executive, Finance Director and Director of Business Affairs.

Each of ITN's news services - ITV News, ITV London News, Channel 4 News, More4 News, Setanta Sports News and ITN On - are run by a dedicated editor, who works in conjunction with ITN management and the commissioning editor at the relevant channel they make their programmes for. Each of ITN's business units - ITN Source, ITN On, ITN Consulting, ITN Factual has its own senior manager, and senior managers look after further areas such as Corporate Communications and Technology.

Copyright

All rights, including copyright and database right, in the ITN web site and its contents (including but not limited to text, photographs, graphics and software) are owned by or licensed to ITN or are otherwise used by ITN as permitted by applicable law.

In accessing ITN's web pages, you agree that you will access the contents solely for your own personal, non-commercial use. You are not permitted to copy, download, store (including in any other web site), distribute, transmit, broadcast, adapt or change in any way the content of these web pages for any other purpose without ITN's prior written permission.

Terms and Conditions

Access to and use of this web site is provided by ITN subject to the following terms and conditions:

Use of this site constitutes your acceptance of these terms and conditions which takes effect on the date on which you first use the site. ITN reserves the right to add to or change these terms and conditions at any time by posting changes on-line and it is your responsibility to refer to and comply with these terms on accessing the site. Your continued use of this site after changes are posted constitutes your acceptance of these terms and conditions as modified.

You acknowledge that all intellectual property rights including copyright and database right in the ITN web site and its contents belong to or have been licensed to ITN or are otherwise used by ITN as permitted by applicable law.

In accessing the ITN web site you agree to access the contents solely for your own personal, non-commercial use. You are not permitted to copy, download, store in any medium (including any other web site), distribute, transmit, modify or show in public any part of the ITN web site without the prior written permission of ITN or in accordance with the Copyright, Designs and Patents Act 1988.

Links to the ITN site must be direct to the ITN homepage. ITN disclaims all liability for any legal or other consequences (including for infringement of third party rights) of links made to ITN's site.

ITN provides the material published on its web site on the basis that it disclaims all warranties in respect of such material, whether express or implied. Neither ITN nor the original providers of the material accept any liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damages arising from the publication of the material on the ITN web site.

ITN is not responsible for the content of any material you encounter after leaving our site via a link in it or otherwise and ITN excludes to the fullest extent permitted by law all liability that may arise in respect of such material.

ITN endeavours to ensure that all information and material on the web site is correct and accurate but does not accept any liability for errors or omissions, neither does ITN warrant that use of this site will be uninterrupted.

This site may be used only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by, any third party. ITN has the right to edit, refuse to post or remove any material submitted to or posted on the site. ITN is not responsible for, neither does ITN accept any liability for, any material posted on the site otherwise than by ITN. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the ITN site are those of the third party concerned. ITN neither endorses nor is responsible for the accuracy or reliability of any such third party material.

These terms and conditions are governed by and will be interpreted in accordance with English law and any disputes relating to these terms and conditions will be exclusively subject to the jurisdiction of the courts of England and Wales. The various provisions of these terms and conditions are severable and if any provision is held to be invalid or unenforceable by any court of competent jurisdiction then such invalidity or unenforceability shall not affect the remaining provisions.

If these terms and conditions are not accepted in full, use of this site must be terminated immediately.

Trademarks

The ITN logo is a trademark of Independent Television News Limited registered in the UK and other countries. This mark may not be copied or used without permission.

©Independent Television News Limited 1998

ITN Website - Privacy Policy

At ITN, we are committed to protecting your privacy on line, so we have outlined our privacy policy below, to answer any questions you may have:

1. General

You have full control over the information we store on you and the communications (if any) you would like to receive from us. We collect general statistical information about visitors to our website for reporting and to improve future content. We also collect personal information about you via registration forms to provide you with a range of personalised services, some of which are not accessible unless you supply individual identifiable information.

We follow strict guidelines in the storage and disclosure of information which you give us, to prevent unauthorised access. This is in line with the laws and regulations of the countries from which we operate. This means that if you have a query and you contact us, we may ask you for proof of identity before we can disclose personal information to you. By using our website, you consent to the collection and use of this information by ITN. If we change our privacy policy we will let you know by posting changes on this page.

2. Information we collect and why

We currently ask for information about you in the following areas of our website.

Promotions

We occasionally have promotions or competitions on our website. We ask for your name and email address so we can contact you if you win. We may also send you other ITN communications with the latest offers and news and occasional relevant emails from carefully selected sponsors. When registering you can opt not to receive these if you prefer.

Contact us

When you contact us via email, you provide us with your email address. This is only used to reply to you when necessary and will not be used for any other communications, not related to your enquiry.

3. What are cookies and do we use them?

Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. They are pieces of information stored on your computer's hard disc drive. This ensures that we know information about you when you next visit our site. For example a cookie would contain your preferred user settings so we do not have to ask you this question every time you visit us. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity.

4. Links to other websites

In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different privacy policies and we have no control over and take no responsibility for any information submitted to these sites. We hope that you enjoy using the ITN website, safe in the knowledge that we are committed to protecting your privacy online. If you have any questions then please let us know at editor@itn.co.uk.